The adoption of IGA solutions raises new challenges and concerns regarding the transparency and accountability of user data. As IGA solutions collect, store, and process large amounts of personal and sensitive data, such as biometric data, behavioral data, and location data, users may wonder how their data is being used, shared, and protected by the organizations that deploy IGA solutions. Moreover, users may have limited or no visibility into their own data or the ability to modify or delete it.
According to a recent survey by KPMG, 56% of consumers are not comfortable with how companies handle their personal data, 67% are concerned about the security of their personal data, and 71% want more transparency from companies about how they use their personal data. The survey also reveals that 87% of consumers would take their business elsewhere if they do not trust how a company handles their personal data.
Common issues impacting the transparency and accountability of user data in IGA solutions include the absence of user consent, where organizations collect and use data without proper user permission; the lack of user access, hindering users from managing their data; and inadequate explanations regarding data use and protection. These issues undermine user rights, data accuracy verification, and trust in IGA solutions, potentially causing dissatisfaction and confusion among users.
To enhance the transparency and accountability of user data in IGA solutions, best practices include user-centric design, prioritizing users’ control over their data and access rights; embedding data protection principles throughout development; and implementing a robust data governance framework encompassing policies, procedures, monitoring, and auditing. These measures ensure privacy, security, and compliance with regulations, strengthening user data transparency and accountability.
Transparency and accountability are essential for building user trust and loyalty in IGA solutions. IGA solutions can help organizations manage their identities and access privileges more efficiently and securely but they also introduce new challenges and risks that need to be carefully addressed. As IGA solutions become more pervasive and complex in managing user identities and access privileges human oversight and governance remain essential to ensure that machines serve the public interest and do not overrule human values.