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Most businesses to ban ChatGPT, generative AI apps on work devices

A recent study by Blackberry has revealed that a significant majority of global businesses are actively implementing or contemplating bans on ChatGPT and other generative AI applications in the workplace. This decision is primarily driven by growing apprehensions about data security, privacy breaches, and potential harm to corporate reputation. The research, which surveyed 2,000 IT decision makers across regions including North America (USA and Canada), Europe (UK, France, Germany, and the Netherlands), Japan, and Australia, found that 75% of these companies are either already taking steps to ban or considering such actions. Remarkably, 61% of those contemplating generative AI bans perceive these measures as long-term or permanent.

These developments come in the wake of the publication of the OWASP Top 10 for LLMs, which outlines critical security and safety challenges associated with large language models, often the foundation for generative AI chatbots. Organizations are now facing the necessity of creating comprehensive generative AI security policies in response to the rapid growth and adoption of this technology within business environments. This has led to concerns regarding the emergence of a new era of shadow IT, where unregulated generative AI applications may pose unforeseen risks.

While many IT decision-makers acknowledge the potential benefits of generative AI applications, such as increased efficiency (55%), innovation (52%), and enhanced creativity (51%), the overriding concern is the cybersecurity threat posed by unsecured generative AI apps. An overwhelming 83% of respondents expressed apprehension about these security risks, driving their inclination toward banning such applications. 80% believe organizations have the right to control the applications employees use for business purposes.

For Chief Information Security Officers (CISOs), the challenge lies in developing generative AI policies that effectively manage risk without stifling innovation. Waiting to address this issue may lead to a scenario reminiscent of the challenges presented by shadow IT when personal technology started being used for corporate activities. Hence, CISOs are urged to prioritize business-aligned security policies to navigate the complex landscape of generative AI in the workplace.